Human and Organizational Performance Human and Organizational Performance Company Harlan McPhee North McPhee South Powerhawke Ravex Richards Company Using the Form Job Name * Job Name and/or Number Date * Human and Organizational Performance Human and Organizational Performance (HOP) is an approach to safety that focuses on the interaction between the person and the system. It asks, “What are the limits of human performance?” and “How can work be designed to fit within those limits?” It assumes people come to work to do a good job, and when injuries occur it seeks to reconstruct the context in which the injury happened. But how does HOP apply to a field worker? Although it can be said that all of HOP’s principles apply to everyone, do some lean toward management while others lean toward field workers? First, here are the original five basic principles of HOP, plus two that have been added recently: 1. Error is normal 2. Blame fixes nothing 3. Systems drive behavior 4. Learning and improving are vital 5. Our response matters 6. Effective controls save lives (added later) 7. Trust is an essential element of good leadership (added later) Perhaps the most relevant principle for field workers is the fourth one, learning and improving are vital. People in offices bid the work, plan the work, buy the materials, and assemble the team members. They have a vision for the project that in HOP is referred to as Work as Imagined. Trouble is, Work as Done often differs from Work as Imagined, and that’s where learning from the field comes in. When Work as Done differs from Work as Imagined, people find ways to adjust, and research shows that most of the time those adjustments succeed. But sometimes they don’t, and when they don’t, it’s workers in the field who are injured, not the people in offices who plan and control the work. Reporting the hazards you observe in the field, and the near misses and good catches you experience in the field, is one of the best ways to alert management that Work as Imagined needs to be changed. Often, the changes are relatively easy – a call to a general contractor to relocate a pile of steel girders that’s blocking ladder access to the top of a building, a request for training for a topic some workers are unfamiliar with or informing a host utility that key circuits in substation to be renovated are currently unmarked. Each of these is an unforeseen circumstance that could harm someone. In each case, communication from the field about these hazards can lead to their mitigation. The other HOP principle with a direct impact on field workers is effective controls save lives. As you work during the day, get into the habit of constantly evaluating the controls that are protecting you. Inspect your harness before you work at heights. Ensure everyone understands the rescue procedure should someone lose consciousness in a confined space. Ask if the cable to be cut can spring up and strike a co-worker and take the necessary steps to verify it can’t. The work we do contains risk. But when we control that risk, we can build state-of-the-art substations and data centers and can bring to life modern buildings that improve the communities in which we live. Additional Comments Trainer Name * Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Toolbox Talk Attendee Attended By (Required) Picture Upload Drop a file here or click to upload Choose File Maximum upload size: 52.43MB reCAPTCHA If you are human, leave this field blank. Submit Δ
